Refund policy

Return and Exchange Policy:

We offer a limited return and exchange policy for opened supplements, subject to specific conditions. Please read carefully before initiating a return or exchange.

Unopened Items:

  • You have 10 days from the date of receiving your order to request a return or exchange for unopened, sealed, unused items in their original state.
  • This applies to all unopened items supplements.
  • Shipping costs for returns and exchanges are the customer's responsibility.

Opened Whey Protein Tubs:

  • You have 24 hours from the date of receiving your order to request a return or exchange for opened whey protein tubs, in original condition.
  • The return window is strictly enforced due to the nature of the product.
  • Opened tubs with more than 2 missing scoops are not eligible for return or exchange.
  • Reason for return or exchange must be valid & any abuse of the policy will be rejected
  • Video & photo proof will be requested when needed
  • Shipping costs for returns and exchanges are the customer's responsibility.
  • Flavor exchanges for open tubs don't apply during discounts ( eg. Blackfriday )

Opened Pre-workout or Creatine or Sleep: 

  • You have 24 hours from the date of receiving your order to request a return or exchange for opened tubs only if the product is faulty.
  • The return window is strictly enforced due to the nature of the product.
  • Opened tubs with more than 2 missing scoops are not eligible for return or exchange.
  • Opened tubs that have the silica gel pack removed are not liable for return/refund/exchange.
  • Poor storage conditions & allowing water to get into the tubs is the customer's responsibility.

Clothing: 

• You have 48hrs from the date of receiving the order to return the clothing item and it cannot be worn & Must be in original condition.

General Conditions:

  • All returns and exchanges must be made by the same person who ordered
  • Please contact us at info@theevolveway.com or @evolveway on instagram to initiate a return or exchange. We will provide instructions on how to return the package.
  • We reserve the right to refuse any return or exchange that does not meet our policy requirements.
  • Exchange & Return fees are covered by the CUSTOMER 

Damages and Issues:

  • Please inspect your order upon arrival and contact us immediately if you receive a damaged, defective, or incorrect item.
  • We will evaluate the issue and make it right promptly.

Exceptions:

  • Non-returnable supplements: Sale items, gift cards, and opened whey protein with more than 2 missing scoops, Creatine and Pre-workout.
  • Non-returnable / refundable Items: water bottles & shakers ( unless they arrive damaged, within 48hr window of receiving )
  • Exchange limits: Only one exchange per flavor of whey protein allowed.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection.
  • Approved refunds will be issued to the original payment method within 10 business days.
  • Processing time for refunds by your bank or credit card company may vary.

Contact:

For any questions or concerns regarding our return and exchange policy, please contact us at info@theevolveway.com.